WELCOME TO THE

Florence Customer Hub

At Florence, we’re committed to supporting your success at every step.

Whether you’re looking for help, training, events, or a place to connect with others, you’ve come to the right place. Explore our resources below to learn, grow, and thrive in our community.

Get Help When You Need It

Help Desk

Find answers to frequently asked questions or submit a support ticket to our FlorenceCare team.

Submit a Ticket

Prefer a direct line? Reach out to our support team for personalized assistance.

Learn with Florence

My Site Purchased Florence

Learn how to make the most of Florence with self-paced courses and video tutorials.

My Site Received Florence through a Sponsor/CRO

Learn how to make the most of Florence with self-paced courses and video tutorials.

Florence

 Certifications

Boost your skills and resume by getting Florence certified!

Join the Community

Florence User Community

Connect with fellow Florence users, ask questions, and share best practices.

Site Enablement League

Join the invite-only group of senior executives from sites, sponsors, and CROs who collaborate through technology to advance cures.

 Customer
Events

Join us for upcoming webinars, product demos, and peer roundtables.

Status Page

See outages and get real time updates.

FlorenceCare™

Our customers come first.

Learn about our service promise & our expert team.

See how Florence can make your trials more efficient.