How a 40-location site network scaled seamlessly with Florence eISF and eConsent

Before Florence, City of Hope’s regulatory and consent processes ran largely on paper. Documents lived in physical binders that had to be tracked, filed, and manually reconciled across a growing footprint of sites, a system that became harder to sustain as the organization expanded across Southern California and beyond. Staff turnover and geographic growth meant paper records had to be printed, routed, and refiled by hand. Confirming that every site was working from the current IRB-approved consent version required manual checking.

“Running around with paper at the end of the day was just not sustainable,” Amanda Hammond, VP of Clinical Trials Quality & Regulatory Oversight at City of Hope recalls. “Having a system that allows more control over responses has saved time and offers peace of mind.”

Learn how City of Hope, one of the largest site networks in the country, moved informed consent and its supporting regulatory documentation off paper and into a connected, electronic workflow with Florence eConsent as they scaled across the U.S.