BENCHMARK ASSESSMENT
What’s actually happening in your clinical operations?
Most sponsor teams assume their site operations work. The sites experience something different. Take the 12-question behavioral diagnostic and find out exactly where your operations stand.
Florence Healthcare
The Clinical Operations Maturity Benchmark
This diagnostic asks what actually happens in your organization. Your answers create a maturity profile across six operational categories.
How many active study sites are you managing across your current portfolio?
What best describes your current monitoring model?
How many distinct technology systems does a CRA typically interact with during a single monitoring visit?
Site connectivity
When you need to exchange documents with a site not on your preferred platform, what actually happens?
Site connectivity
What percentage of your active sites are operating outside your integrated workflow?
Document operations
When a site submits a document with a quality issue, how does your team typically find out?
Document operations
How long does it typically take from sending a critical study document to a site to confirmed receipt and acknowledgment?
Monitoring behavior
On a typical monitoring visit, what proportion of a CRA's time is spent on administrative tasks?
Monitoring behavior
When a CRA finishes a monitoring visit, how do they document and share findings with the study team?
Startup friction
Where does the most time get lost during site activation — between site selection and first patient consent?
Risk detection
When a site falls behind on a critical milestone, how does your team become aware?
Tech fragmentation
How would you describe the relationship between your sponsor eTMF and the eISFs your sites are using?
Where should we send your results?
Enter your details to receive your personalized benchmark — including how your operations profile maps across the six categories on Florence's network.
Your results
Operations profile by category
Where adoption leaders differ
What your answers reveal
See how sponsors like you closed these gaps
Talk to a Florence solutions consultant about your results.
Talk to a consultantSources: Florence SOI 2026 | Tufts CSDD 2024 | WCG 2024 | ICH E6(R3) 2025
SITELINK PLATFORM OVERVIEW
Eight capabilities. One connected workflow.
01
Site network connectivity
Connect to any site on any eISF through Florence’s 65,000+ site network — without mandating a platform switch.
02
Study startup & activation
Distribute startup packets, track regulatory document collection, and manage site activation milestones in one workflow.
03
Document exchange & delivery tracking
Automated delivery confirmation and acknowledgment receipts — eliminating the follow-up cycle entirely.
04
AI document quality controls
70% of document quality issues flagged at upload — before they compound into TMF findings or inspection risk.
05
Remote monitoring & MRM
Standing CRA access to site documents without per-visit coordination — and 3.8M+ remote monitoring actions monthly.
06
Portfolio oversight & risk detection
Real-time site-level performance, document completeness, and risk signals — across every active study in your portfolio.
07
Training & site onboarding
On-demand training that survives coordinator turnover — no sponsor team intervention required when staff change.
08
E6(R3) compliance posture
ALCOA+ audit trails, fit-for-purpose validation, and access management aligned to ICH E6(R3) Appendix C requirements.
WHAT CHANGES WITH SITELINK
From reactive to connected — across every site you work with
Without SiteLink
Site connectivity
10–20% of sites integrated. The rest managed via email, manual transfers, and CRA coordination.
Document exchange
3–7 day follow-up cycle per document. Receipt confirmed by phone or email.
Document quality
Errors surface during monitoring visits or TMF reviews — weeks after submission.
CRA monitoring
40–60% of visit time spent on admin: gaining access, reconciling systems, chasing documents.
Portfolio oversight
Manual data compilation from multiple systems. Portfolio view takes days to produce.
With SiteLink
Site connectivity
Real-time document visibility across 65,000+ sites — on any eISF, without replacing existing tools.
Document exchange
Real-time document visibility across 65,000+ sites — on any eISF, without replacing existing tools.
Document quality
AI quality controls flag issues at upload — before review, before cost compounds.
CRA monitoring
Standing remote access. CRAs spend time on substantive review — not logistics.
Portfolio oversight
Live portfolio view across document completeness, monitoring status, and risk signals — one system.
Your maturity profile is only the starting point
Take the benchmark, get your maturity profile, and talk to a Florence solutions consultant about what a connected site operations layer looks like for your portfolio.
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